After you complete the lesson, you should be able to
Lesson 2 involves systems and systems thinking. You may be asking yourself "why on earth
do I need to know systems and systems thinking? I'm not an engineer and have never thought of
being one!"
Systems are everywhere. We live in systems, influence, and are influenced by a variety of
systems, from the natural environment to family, work, education, health care, etc. If we have a
good understanding of systems, we can optimize our behavior and achieve our desired outcomes
more effectively and proactively.
Consider this scenario: Let's say that you have a small business. The business is comprised of
you and three or four employees. Your desired goal is to provide good service to the community
and to sustain a positive environment for yourself and your employees. Each member of the
business is important to the business as a whole and contributes to the positive environment of
the business through their job responsibilities. In this business, all of the members depend on
each other in order to work happily together toward their common goal.
One day two employees get into a small argument. It negatively affects their communication
with each other. The lack of communication affects their respective jobs and performance. Their
inability to perform effectively affects the other employees and the owner. This affects the
performance of the business, ultimately causing problems to the desired goal of the whole
business. In addition, this problem affects the interactions this business has with others in the
community.
In looking at this scenario, we see that this small business is a whole entity. The employees are
one part of the whole. The products the business takes in, the operations it performs, and the
products it sells are other parts of the whole. The small business is also a system and the
employees and processes are subsystems.
At the same time, this small business is a part of a larger whole – it is part of the larger business
community. In this context, the small business is a subsystem within the system of the large
business community. As the small business purchases resources and sells its output, it is
interacting with other businesses. The other businesses are subsystems within the larger system
– the business community.
Now you have a brief picture of systems and subsystems. Let's examine it in greater detail.
Here are a few definitions of a system:
In comparing the definitions provided, you should have noticed that there are aspects or
characteristics of systems that are common across the definitions. All systems have a common
set of characteristics. Here are the key characteristics:
1. A system's elements are not a collection of elements, but are interconnected to and affect
each other.
Example: Your nutritionist tells you to eat a bowl of cereal with 20 grams of almond and 30
grams of walnut in it. The combination of the two nuts in the cereal will make your face glow.
Non-example: You decide to omit the almonds because you have none at home. The way in
which the almonds and walnuts affect each other to produce the output (a glowing face) will be
impacted and not produce the desired effect.
2. All the elements in a system are organized in a specific manner to achieve the system's
goal.
Example: You are asked to design a desk lamp and work through each step of the design
process. The output is a lamp that (a) meets the users' needs, (b) addresses that problems that
were defined, (c) was one of several ideas, and (d) was tested to determine how well it addressed
the problems the user identified. The user is happy.
Non-example: You have been asked to design a desk lamp and jump into prototyping the
product before understanding the needs of the user, defining the problem, and coming up with
some possible solutions. The user is not happy.
3. A system will have a specific function in a larger system.
Example: The small business we discussed earlier is the only provider of office supplies to the
other companies and factories in the larger business community.
Non-example: The owner of the small business decided to relocate the business to another
community because it is closer to his home. However, in this new business community he finds
there are no companies that need his products. (No, he does not sell his products online…yet.)
4. Systems have feedback.
Example: Your team has been asked to design language-learning software. After determining
the needs of the user and defining the problem, you and your team come up with several solutions
as to how the software could function. A few team members are asked to review the
potential solutions to determine whether and how well each solution addresses the problems that
have been identified. They record their comments and provide feedback to the team. This
feedback becomes a new input into the ideate stage of the process.
Non-example: You and your team are asked to design language-learning software, but it is put on
the market before a prototype is developed and tested. No feedback from potential users returns to
the design process.
Your definition (2 points): |
|
The name of the first system (tangible) (1 point): |
The name of the second system (intangible) (1 point): |
Goal (1 point) : |
Goal (1 point): |
Subsystems (tangible) (2 points) : |
Subsystems (Intangible) (2 points): |
Larger system(s) (1 point): |
Larger system(s) (1 point): |
Peter Senge (2006), in his book "The Fifth Discipline", says,
"systems thinking is a discipline for seeing wholes. It is a framework for seeing
interrelationships rather than things, for seeing patterns of change rather than static
'snapshots'. It is a set of general principles - distilled over the course of the twentieth century,
spanning fields as diverse as the physical and social sciences, engineering, and management.
During the last thirty years, these tools have been applied to understand a wide range of
corporate, urban, regional, economic, political, ecological, and even psychological systems. And
systems thinking is a sensibility - for the subtle interconnectedness that gives living systems their
unique character."
Russ Ackoff tells us that systems thinking can be used to analyze what is not working. He states
that systems thinking is:
"an upside-down way of thinking and it (systems thinking) starts with the whole and works back
down to the broken part, so you know WHY the part is broken, not just the fact THAT the part is
broken."
Manning (1967, as cited in Bertalanffy, 1969, p.4) applies systems thinking to contemporary society. He tells us that:
"An interrelationship exists between all elements and constituents of society. The essential
factors in public problems, issues, policies, and programs must always be considered and
evaluated as interdependent components of a total system."
Anderson and Johnson (1997, p.18) identified principles of systems thinking. They are:
Stephen Haines (1945-2012), an American organizational theorist and globally recognized leader in
strategic planning admitted that systems thinking has been his orientation to life and work. It
helped him become more successful in his professional career first as a corporate executive and
then a CEO and consultant to CEOs. When providing to advice to corporate leader, he applies
systems thinking to strategic planning, and, as a result, contributes to their corporate success.
Haines' success from using systems thinking tells us the more we know our systems and
subsystems, the more we can anticipate the performance thus increase the possibility to achieve
our desired outcome.
The design process discussed in Lesson 1 is not only systematic and iterative, the
design process is also systemic. When you conduct each step of the process, you need to consider all
of the possible influences from the environment that could affect the decisions made at that stage of
the process. In the end, a holistic approach provides a better understanding of the system where
our output will be used and ensures that our final output will be closer to meeting the needs of the
users and achieving the final goal.
It is the same situation when you design for learning, as you will see in the instructional design
models in the next lesson. For example, in the Dick, Carey and Carey Model, you will analyze the
context or environment where the learners will use the skill learned from your instruction.
Completing this analysis as part of the process ensures that the instruction will be as effective and
efficient as possible for the learning context and that the students will be able to use what they
learn in the performance context.
Systems thinking sees dynamic relationships among the parts. The change of one part can cause
the change in other parts; a change in one subsystem can cause a change in other subsystems, the
system, and the larger system. Using the chicken as an example, if the internal system of the
chicken is damaged by viral infection and the farmer does not know about it, the virus could
affect the absorption of nutrients from food, causing the bird to die. But before the bird dies, he
could cause the virus to be shared with the other chickens in the community causing multiple
deaths. The virus could also be spread to other farms that raise chickens, increasing the number
of deaths. A significantly high number of deaths would lead to increased prices for chicken at the
grocery store.
For a system to continue to operate and produce, the interrelationships and interdependencies
must be dynamic. That is, they must be able to change when the need arises. Dynamic
relationships are like links in a chain, where an adverse condition in one link impacts the next,
and so on to the end or final output. Let's return to our small business. In order for this business
(a system) to be able to address the needs of the community for office products, it is dependent
on factories that make the pens, paper, and ink as well as the transportation each one uses. One
of these factories undergoes a change in management that impacts the products it can supply to
the small business. Because the small business is dependent on these deliveries, their change
may cause the small business owner to reconsider its relationship with the current vendor and
find another.
The small business is also dependent on its ability to sell its product. As we saw earlier, its
relocation to a new business community limited the number of customers available to purchase
its products. In order to stay in business, it needs to expand relationships with other customers
and may turn to the Internet to reach more customers.
I have a real-life story that explains how interrelationships play into each other. The video
explains how a treatment for malaria solved the problem but caused a series of unexpected
problems.
From the perspective of systems thinking, this video warns us that if you do not understand the
interrelationships of the parts of a whole system, then the solutions can cause more problems than
you expected.
The previous section hinted at other parts or elements of a system - input, output and feedback.
To put it simply, various inputs interact within the system and are transformed into outputs in the
system's operations. Feedback is collected concerning the outputs, and then becomes
information which is input back into the operation. Inputs and outputs are dynamic, changing as
needed based on feedback, and helping to produce more effective outputs.
Adapted from Analytic Services Inc. (2008).
When we manage a system, we usually regulate the inputs and processes to produce our desired
output. Here are two examples in one system: The family can be considered a whole as well as
a system. One key input into this system is the salary earned by the parents. The family
transforms (or processes) the money when it pays the electric bill. Paying the electric bill
produces the output of having electricity for the home. Having electricity is the feedback that
reminds the parents to pay the electric bill. The family also transforms money into food by
buying supplies at the grocery store. The food that was purchased becomes input into the
family's nutritional meals which are designed to address specific nutritional needs. The food is
cooked (processed) and the output is eaten. The result is that the family is nourished. However,
the family does its grocery shopping and finds that a particular item is not available. Not finding
this particular item is feedback from the shopping trip and input into the weekly meals causing
the meals to be adjusted to what was available at the store or omitted if no acceptable substitute
was found. As a result, the family's nourishment could be is impacted.
The instructional design process is also system that must be managed. You collect your inputs, such
as information about the learner, contexts, goals, and topic-based content, transform this
information in the design process, and produce the desired output. But, that is not the end of the
story. Feedback you receive from stakeholders, content providers, and even potential learners
during the testing phase will need to be used as input into other phases of the process, resulting in
revisions to your original design. The result is that the instruction you ultimately design is more
effective in meeting the needs of the stakeholders and the learners and achieves the desired goal.